Your guests don’t just book a room, they book a feeling.
Our evaluations are crafted to capture those subtle, emotional moments that elevate a stay from expected to exceptional. Whether you're refining your service model or aiming for Michelin level consistency, we deliver the clarity and coaching you need to get there.
Service Tiers Overview
Full Experience
$2500
3 night stay, In depth analysis, Full guest cycle review
Our most requested service for complete insight into your brand’s performance.
Includes:
Includes:
3night stay evaluation
Guest journey narrative
100 point scoring report with category breakdowns
Staff interaction review
Pre arrival and post departure communication
Emotional touchpoint and proactive service audit
Prestige Partnership
$4500
Initial 3 night stay + follow up evaluation in 6–12 months
Built for brands committed to long term growth and measurable improvements.
Includes:
All components of the Full Experience
Follow up 3 night evaluation
Progress tracking
Refined coaching suggestions
Updated scorecard + side by side comparison
Ongoing Coaching
Custom
Evaluations every 3–6 months, Staff coaching, Continuous feedback
A tailored retainer package to support consistent excellence and coaching.
Includes:
Includes:
Quarterly evaluations
Emotional touchpoint and proactive service training
Benchmark tracking and reporting
On-call guidance and service flow adjustments